The sale and supply of our products on our website are regulated by these General Conditions of Sale
This website www.drcollar.eu is managed by Spencer Italia S.r.l. a socio unico, Via Provinciale, 12 – 43038 Sala Baganza (PR) – Italy – P.I. IT01633870348.
1. The aim of the contract
1.1 The customer’s order constitutes an occasion for Spencer Italia S.r.l. a socio unico to conclude a purchase contract. Thanks to the electronic transmission of the order form, the customer unconditionally accepts and carefully observes these general Conditions of Sale, when he/she has to negotiate with Spencer Italia S.r.l. a socio unico. Whether the customer does not approve some terms of the General Conditions of Sale, he/she should not forward the order form for the purchasing of the products on this website. Forwarding the order form, the customer affirms to be aware and accept the General Conditions of Sale and other information on the website www.spencer.it , which could also be recalled by the link.
1.2 Spencer Italia S.r.l. a socio unico will not be able to deliver the orders whether they should result uncompleted or incorrect, i.e. in case the products are not available anymore. In this case, the customer will be informed by e-mail that the order could not be completed and that the money he/she has paid, will be refunded.
2. Items characteristics and price list
2.1 The essential characteristics of the items are introduced on the up-dated website inside each product webpage. However, the available items images and colours may not correspond to the real ones because of the browser and of the computer screen. All images in this site are only an example. All products will be provided in the colour available in our warehouse.
2.2 Products prices could be up-dated. Prices are always without VAT. The prices are mentioned on our website www.drcollar.eu ready for the order.
3. Shipment costs and delivery
3.1 Shipment costs and delivery are automatically calculated and communicated to the customer at time of purchase.
3.2 Whether the package is visibly damaged, the customer should check at prompt delivery with the presence of the courier and accept the “withdraw with reserve”.
4. Delivery times
4.1 Delivery times could vary according to the availability of the material in the warehouse, to the need to order requested material, to the shipping times and the customs. The customer is informed about delivery time at the moment of the shipment.
4.2 Spencer Italia S.r.l. a socio unico will provide a single delivery which includes all requested items, as soon as possible. Whether the customer wish the partial fulfilment of the delivery, we please him/her to contact the offices of Spencer Italia S.r.l. a socio unico in order to explain the request.
5.1 The items and the shipping costs could be paid by bank transfer at INTESA SANPAOLO S.P.A. – AG. in SALA BAGANZA (PR), IBAN: IT20 M 03069 65894 000000001972, by credit card or by PayPal. Bank transfer must take place within 5 working days from the purchasing date; after this term the order will be cancelled.
5.2 Spencer Italia S.r.l. a socio unico will never use customer’s data for other purposes, but only to complete the processes of sale and to refund the customer whether the products should be returned, or in case it should be necessary to prevent or to report frauds on www.drcollar.eu to police.
6. Cancellation or change of the order
6.1 Whether you wish to delete or modify your order, you have to do it within 24h from the purchase and of course, before you receive the confirmation e-mail of despatch. In order to modify or delete your order, please send an e-mail to firstname.lastname@example.org and write the reference number and all the other useful information (company name, date of purchase, etc.). You will receive a cancellation/change confirmation of your order and all the information about the refund of the payment you already settled.
7. Right of withdrawal
In accordance with the provisions of the Consumer Code, the customer is entitled to exercise the right of withdrawal from the sales contract in the following ways: a) The request has to be sent to Spencer Italia S.r.l. a socio unico within 14 (fourteen) working days from received products; b) Spencer will refund the client within 30 days from receipt of returned goods that must be returned to the following address: Spencer Italia S.r.l. a socio unico Via Provinciale, 12 – 43038 Sala Baganza (PR) – Italy. Customer service e-mail: email@example.com. Our customer service is available from Monday to Friday, 8:30-12:30 and 14:00-18:00.
8. Faulty products substitution
8.1 It is possible to substitute the items only in case of proven manufacturing defects in the terms provided by the warranty that can be consulted online at the following link http://support.spencer.it/garanzia.php and that must be considered an integral part of these General Conditions.
9. Personal data protection
9.1 Spencer Italia S.r.l. a socio unico Via Provinciale, 12 – 43038 Sala Baganza (PR) – Italy is the company which has the authority on the treatment of data. It independently decides the aims and how to treat them, and it also decides the security procedures to apply in order to ensure the privacy, the integrity and the availability of the data. Some data have to be given to Spencer Italia S.r.l. a socio unico to improve the contract. Whether the customer refuses to give some of his/her own details, which are essential, to Spencer Italia S.r.l. a socio unico it turns to be impossible to purchase articles on www.drcollar.eu webpage
9.2 Spencer Italia S.r.l. conserves the customers’ data only for an internal use and suitable with Italian law D.Lgs. 196/2003 Data Protection Law. Personal data will be treated as strictly confidential, they will not be sold, rented or disclosed to any third parties neither for commercial or private purposes. E-mail addresses will also be used only for newsletters (information to customers, special offers). Anyway it is always possible to ask for the cancellation of personal data, and their will be erased from our database, just sending an e-mail at firstname.lastname@example.org .
10. Applicable law and problems solution
10.1 The General Conditions of Sale has to be conform with Italian Law and in particular with the Legistalive Decree of 6 September 2005 n. 206, about the consumer benefit code, with a specific reference to distance contracts and to the Legislative Decree of 9 April 2003 n. 70 about some characteristics of e-commerce.
10.2 About every problem with the General Conditions of Sale, as stipulated the current law, is expressly agreed the jurisdiction of Foro di Parma.
10.3 In case of contradictions between the sales terms here expressed and the sales terms of the Italian version, the Italian ones will have prevalence.